A user reports a monitor, keyboard, mouse, and headset are no longer functioning. The user has restarted the laptop and tested an alternative headset and monitor, but the issue persists. The technician notices the user has a printer, USB-C hub, and AC adapter plugged into the laptop. Which of the following should the technician do to MOST likely resolve the issue?
a
C. Replace the user's USB-C hub.
C. USB-C Hub Issue:
Given that multiple peripherals (monitor, keyboard, mouse, and headset) are not functioning, and all these devices are likely connected through the USB-C hub, the hub could be the common point of failure. Hubs can sometimes malfunction, leading to issues with connected devices
Verify the ac adapter
verify the AC adapter Voltage
C. Replace the user's USB-C hub
C - Since the question states everything plugged into the laptop. It does not say the HDMI is plugged into the computer. For that detail alone, the Type C Hub is probably the problem. (also, it does not say the printer isnt working, or that the laptop isnt charging).
C. USB-C hub. Why would it be the AC adapter voltage? That shouldn't have anything to do with it unless the battery on the device is completely fried. Even so, Peculiar even said that nothing else was malfunctioning so that shouldn't even be the issue. This is the 3rd wrong answer in a row I found so far.