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Question 281

A user reports a monitor, keyboard, mouse, and headset are no longer functioning. The user has restarted the laptop and tested an alternative headset and monitor, but the issue persists. The technician notices the user has a printer, USB-C hub, and AC adapter plugged into the laptop. Which of the following should the technician do to MOST likely resolve the issue?

  • A. Verify the AC adapter voltage. Most Votes
  • B. Repair the operating system.
  • C. Replace the user's USB-C hub.
  • D. Reinstall the drivers for affected devices.
  • E. Make sure the printer is not drawing too much power.
Answer:

a

User Votes:
A 11 votes
50%
B
50%
C 4 votes
50%
D 4 votes
50%
E 5 votes
50%
Discussions
0 / 1000
simon2k
1 year, 2 months ago

C. Replace the user's USB-C hub.

0
esco0710
1 year, 1 month ago

C. USB-C Hub Issue:
Given that multiple peripherals (monitor, keyboard, mouse, and headset) are not functioning, and all these devices are likely connected through the USB-C hub, the hub could be the common point of failure. Hubs can sometimes malfunction, leading to issues with connected devices

0
mamtou93
1 year ago

Verify the ac adapter

0
fatouwest
7 months, 1 week ago

verify the AC adapter Voltage

0
Aleksandr
7 months ago

C. Replace the user's USB-C hub

0