A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same. Which of the following should the technician try NEXT?
d
B. Remove and test the power supply.
A RAM Issues: Problems with RAM (Random Access Memory) are a common cause of a computer not completing POST. Testing the RAM involves trying different RAM sticks in different slots, one at a time, to isolate if the issue is with a specific RAM stick or a particular slot on the motherboard.
Systematic Approach: This is a part of a systematic approach to hardware troubleshooting – checking each component individually to identify the faulty one.
Testing the RAM, since it was not removed by the user
Remove and test the power supply.