A user submitted a ticket to report an issue with a new printer that is no longer accepting new print jobs. The technician verifies the printer is on and notices the printer LCD screen has the following error message:
Paper Jam, Jam in Fuser.
Which of the following is the MOST efficient next step the technician should complete?
a
D. Replace the fuser.
B
Clearing the Paper Jam: The error message explicitly points to a paper jam in the fuser area of the printer. The first and most direct action is to inspect the printer's paper path, particularly around the fuser, to find and remove any jammed paper or obstructions.
Simple and Immediate Action: Checking for and clearing a paper jam is a relatively simple task that can often quickly resolve the issue without the need for more complex troubleshooting or repairs.
B
Clearing the Paper Jam: The error message explicitly points to a paper jam in the fuser area of the printer. The first and most direct action is to inspect the printer's paper path, particularly around the fuser, to find and remove any jammed paper or obstructions.
Simple and Immediate Action: Checking for and clearing a paper jam is a relatively simple task that can often quickly resolve the issue without the need for more complex troubleshooting or repairs.