A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system. Which of the following should the technician do NEXT?
A.
Determine the next steps to resolve the issue and document it.
B.
Design a plan of action to resolve the issue and implement the solution.
C.
Document the findings, actions, and outcomes.
D.
Establish a theory of probable cause, researching internally or externally as needed.
Answer:
a
User Votes:
A 5 votes
50%
B
50%
C 1 votes
50%
D 4 votes
50%
Discussions
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simon2k
1 year, 2 months ago
C. Document the findings, actions, and outcomes.
naresh26
1 year ago
D. Establish a theory of probable cause, researching internally or externally as needed.
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C. Document the findings, actions, and outcomes.
D. Establish a theory of probable cause, researching internally or externally as needed.