A user reports that printed receipts have black smudges over the entire image. The text is still present but is very dark and sometimes illegible. Which of the following are the MOST likely cause and solution for the printer issue?
A.
The ribbon is jammed and is rubbing on the paper. Clear the bad ribbon and feed it through properly.
B.
The printhead is too hot. Adjust the temperature down and retry printing.
C.
The printer is loaded with the wrong type of paper. Replace the receipt paper with carbon paper.
D.
The blue ink cartridge was loaded with black ink. Put in the correct ink and clean the printhead.
Answer:
b
User Votes:
A
50%
B 1 votes
50%
C
50%
D
50%
Discussions
0/ 1000
esco0710
1 year, 1 month ago
B. Printhead Overheating: When the printhead of a printer is too hot, it can lead to excessive ink or toner being applied to the paper, resulting in smudges and overly dark or illegible prints. This is especially common in thermal printers, which are often used for printing receipts.
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B. Printhead Overheating: When the printhead of a printer is too hot, it can lead to excessive ink or toner being applied to the paper, resulting in smudges and overly dark or illegible prints. This is especially common in thermal printers, which are often used for printing receipts.