How does ServiceNow match inbound email to existing records?
a
Reference:
https://developer.servicenow.com/dev.do#!/learn/courses/quebec/app_store_learnv2_flowdesigner_quebec_flow_designer/ app_store_learnv2_flowdesigner_quebec_notifications_in_flow_designer/app_store_learnv2_flowdesigner_quebec_inbound_email_and_flows
C. Subject line