b2c-solution-architect question 60 discussion

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Question 60

A merchant using B2C Commerce and Service Cloud has a requirement for service agents to order
products on behalf of shoppers. In the envisioned scenario, a shopper contacts the service center
with an order request, the agent uses the Service Console to find the shopper's account, and initiate
an order on behalf of the shopper using payment information provided by the shopper. The
merchant is considering the B2C Commerce - Service Cloud Connector for this implementation.
Which three considerations should a Solution Architect keep in mind prior to implementation?
Choose 3 answers

  • A. Guests or anonymous storefront shoppers are not supported in this scenario.
  • B. B2C Commerce needs to be registered as a remote site.
  • C. Service agents need a corresponding storefront login mapped to their Service Cloud user record.
  • D. The Service Cloud Connector only supports Person Accounts as a customer model.
  • E. The Service Cloud Connector only supports contacts as a customer model.
Answer:

C, D


User Votes:
A 2 votes
50%
B 1 votes
50%
C 2 votes
50%
D 1 votes
50%
E
50%
Discussions
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itsmemohit
1 year ago

Correct Answer is A (OOBO does not anoymous or guest shopping for agent) and C, D

0
am1988
8 months, 3 weeks ago

The connector supports both Person Account and Account-Contect data models. The connector also supports 'order on behalf' of an anonymous user. Reference: https://github.com/SalesforceCommerceCloud/b2c-crm-sync?tab=readme-ov-file#create-the-order-of-behalf-of-anonymous-b2c-commerce-customer-profiles

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am1988
8 months, 3 weeks ago

Another reference doc: https://help.salesforce.com/s/articleView?id=sf.icx_b2c_orderonbehalf_req_workflow.htm&type=5

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