ServiceNow cis-fsm practice test

certified implementation specialist - field service mangement

Last exam update: Oct 15 ,2024
Page 1 out of 5. Viewing questions 1-10 out of 42

Question 1

When using mandatory skills and dynamic scheduling, which matching criteria should be configured in the dynamic scheduling task filter?

  • A. Matching Skills for Dynamic Scheduling
  • B. Matching Mandatory Skills for Dynamic Scheduling
  • C. Matching Skills Level Gap for Dynamic Scheduling
  • D. Matching Skills - Mandatory Skills Support
Mark Question:
Answer:

b

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Question 2

What state must a work order request be in to set dependencies for work order tasks?

  • A. Draft
  • B. Approved
  • C. Qualified
  • D. Waiting Approval
  • E. Awaiting Qualification
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Answer:

e

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Question 3

Which operational role typically creates personal events for an agent's calendar?

  • A. wm_manager
  • B. wm_agent
  • C. wm_dispatcher
  • D. wm_admin
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Answer:

b

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Question 4

If geolocation is not enabled, the agents starting position for a given day defaults to what?

  • A. The last task location for each field agent for a given day
  • B. The first task location for each field agent for a given day
  • C. The agents home office location
  • D. The geographic coordinates returned from the agents mobile device
Mark Question:
Answer:

d

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Question 5

What does it mean when you set a work order task as an upstream task?

  • A. The downstream task must he approved before completing an upstream task
  • B. The task must he completed before any downstream tasks can be started
  • C. The task is dependent on another work order request
  • D. The task cannot he started until any upstream tasks have been completed
Mark Question:
Answer:

b

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Question 6

If you are using auto-routing or auto-dispatch, what must be set in system properties for precise time estimates?

  • A. Latitude and longtitude for Google Maps API
  • B. Private Key and Client ID for Google Maps API
  • C. Geocoding for Google Maps API
  • D. Distance Matrix for Google Maps API
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Answer:

a

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Question 7

What determines if a rejected task is dynamically assigned to the same agent in the next 24 hours or not?

  • A. A system properly
  • B. Unassignment constraints
  • C. Agent task rejection preferences
  • D. Multiple assignment rules
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Answer:

a

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Question 8

Configuring SMS notifications to customers that include an agent's current location and estimated time of arrival depends on which plugins? (Choose two.)

  • A. Notify - Twilio Direct Driver
  • B. Notification Preferences for Field Service
  • C. Push Notifications for Field Service
  • D. Field Service Management - Customer Experience
Mark Question:
Answer:

ad

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Question 9

Where can dispatchers view real-time locations of agents?

  • A. Agent map
  • B. My task map
  • C. Manager map
  • D. Dispatch map
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Answer:

a

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Question 10

A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service?

  • A. Reactive field service
  • B. Internal field service
  • C. External field service
  • D. Predictive field service
Mark Question:
Answer:

b

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