Salesforce b2c solution architect practice test

Question 1

A merchant using B2C Commerce and Service Cloud has a requirement for service agents to order
products on behalf of shoppers. In the envisioned scenario, a shopper contacts the service center
with an order request, the agent uses the Service Console to find the shopper's account, and initiate
an order on behalf of the shopper using payment information provided by the shopper. The
merchant is considering the B2C Commerce - Service Cloud Connector for this implementation.
Which three considerations should a Solution Architect keep in mind prior to implementation?
Choose 3 answers

• A. Guests or anonymous storefront shoppers are not supported in this scenario.
• B. B2C Commerce needs to be registered as a remote site.
• C. Service agents need a corresponding storefront login mapped to their Service Cloud user record.
• D. The Service Cloud Connector only supports Person Accounts as a customer model.
• E. The Service Cloud Connector only supports contacts as a customer model.

Question 2

Northern Trail Outfitters (NTO) has an ERP application where all customer orders are stored. There
are millions of older records stored in the ERP application and some customers may have thousands
of individual orders. Additionally, some orders contain personally identifiable information (PII) that,
due to company policy, can only be stored in ERP. NTO would like the five most recent orders
displayed on the account page in Salesforce.
What are three justifications for using Salesforce Connect in this solution?
Choose 3 answers

• A. Accessing external data using workflows and triggers B Need access to all external data in near real-time
• C. Integrating external data without writing custom code
• D. The external data is changing frequently
• E. Need real-time access to a small fraction of external data

Question 3

An organization chose a multi-cloud solution that Is comprised of Service Cloud and B2C Commerce.
The organization now wants to ensure that the theme of Its self-service portal Is consistent with the
theme of its B2C Commerce storefront.
How should a Solution Architect ensure that this requirement Is met?

• A. Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
• B. Set the value of the Portal Theme URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.
• C. Copy any relevant .ess code from the organization's website and paste it into the pages for the self-service portal in Page Builder.
• D. Make a copy of the appropriate .ess file from the organization's web server and upload it to the self-service portal.

Question 4

A company needs to have specific fields encrypted in the user interface on the contact record in
Service Cloud as well as on some fields in data extensions that exist only in the Marketing Cloud. The
merchant believes that Salesforce Shield Encryption is a suitable solution.
Which two considerations are relevant for the merchant when determining an appropriate solution?
Choose 2 answers

• A. With Shield, encrypted fields are not visible to the user, but there are no other feature impacts.
• B. With Shield, encrypted fields cannot be used to filter or sort in Process Builder and Flow Builder.
• C. Field-Level Encryption is also required on Marketing Cloud to encrypt the custom fields.
• D. Shield encryption can be done on any standard or custom field on all field types, but cannot be set to encrypt those fields in Marketing Cloud.

Question 5

A company recently launched their ecommerce sites for three countries: Australia, New Zealand, and
Singapore. The company is now looking to set up marketing automations using Marketing Cloud.
Their B2C Commerce is configured with two realms: ANZ and SE Asi
a. Each country has a site within their respective realm: Australia and New Zealand sites are within
ANZ and Singapore is within SE Asia.
Which account hierarchy should a Solution Architect recommend for the Marketing Cloud set up?

• A. Use a separate Marketing Cloud tenant for each site
• B. Use a separate Marketing Cloud tenant for each realm and map business units to sites within each realm
• C. Use a single Marketing Cloud tenant and map business units to each site irrespective of the realm
• D. Use a single Marketing cloud tenant and map business units to each realm

Question 6

A financial services company wants to implement Service Cloud and Marketing Cloud. A number of
profile attributes required for personalization in Marketing Cloud were identified as personally
identifiable information (PII) and are too sensitive to be stored in Salesforce.
Tokenized Sending was presented as a way to address these concerns.
Which two implications should a Solution Architect consider if Marketing Cloud Connect is to be used
for cloud integration?
Choose 2 answers

• A. The synchronized data extensions will include the token and all PII attributes
• B. All emails will need to be sent through Marketing Cloud or Marketing Cloud Connect to avoid disruptions
• C. The standard email address field for contacts and leads needs to be populated with a token
• D. The token with all supporting attributes will need to be stored in Service Cloud

Question 7

An organization wants to add Service Cloud to their existing Salesforce Org currently hosting Sales
Cloud. They know that an integrated customer service experience is a key component of a successful
long-term relationship with their customers. After doing some research they learned that the Service
Cloud connector can help start their implementation and they are now ready to proceed.
Which two functionality considerations should they be aware of when introducing the B2C
Commerce to Service Cloud Connector into an existing Salesforce Org?
Choose 2 answers

• A. In order to implement the Service Cloud Connector it is necessary to enable Person Accounts, a change which cannot be reverted once implemented.
• B. The Service Cloud Connector is distributed as a managed package that can be extended to meet client-specific needs but with core functionality that cannot be altered.
• C. The Service Cloud Connector natively supports accounts and contacts, households, and multi- brand customer models.
• D. The Service Cloud Connector provides a collection of Lightning and Visualforce components that display customer and order information within Service Cloud, which needs to be customized and deployed by a developer.

Question 8

A company plans to build a new B2C Commerce storefront for a popular segment of products that
generate high-volume sales. Their team is evaluating whether B2C Commerce is the right platform to
build this storefront, and they are specifically concerned about how quotas and limits directly impact
the efficiency and stability of solutions built on the platform.
Which two considerations should a Solution Architect keep in mind when considering B2C Commerce
Governance and Quotas?
Choose 2 answers

• A. Object quotas status is updated with an up to 20-minute delay. Therefore, a Solution Architect must consider this delay when performing calculations related to traffic and limits.
• B. For sandbox instances, quotas can be softened by exporting them from a production instance and importing them onto a sandbox instance. This approach lets Solution Architects match the development environment to the production environment.
• C. Unless a site :s experiencing performance issues, the Solution Architect car assume that quota violations have not occurred.
• D. If an enforced quota is exceeded, an exception is thrown, which prevents the current operation from completing. The Solution Architect should design the solution so that the exception can be caught within a customization.

Question 9

A retail company currently uses 62C Commerce and Marketing Cloud to enable a seamless customer
experience. They are evaluating tools to better support customer service activities like their call
center for online ordering and social customer service.
Which two functionalities should a Solution Architect discuss with the company to explain the value
of Service Cloud? Choose 2 answers

• A. Ability to create a B2C storefront using Digital Experiences.
• B. Ability to de-duplicate and create a single customer identity.
• C. Ability to allow the agent to see purchase history to support case management
• D. Ability to have a customer leave a journey when they have an escalated case.

Question 10

Northern Trail Outfitters (NTO) wants to integrate its product information management (PIM) system
with B2C Commerce so shopping experiences can be relevant, personalized, and seamless across
channels. They need the ability to search for product deltas in the PIM system and reflect those
changes in B2C Commerce on a scheduled basis. The Solution Architect recommends using MuleSoft
Accelerator for B2C Commerce for this integration.
Which two benefits should the Solution Architect highlight about API-led connectivity while
implementing the MuleSoft accelerator for B2C Commerce?
Choose 2 answers

• A. It enables self-service and an increase in productivity through reusable microservices and APIs.
• B. It lets the business quickly integrate different systems without involving IT.
• C. It offers a template-driven approach for development.
• D. It enforces a distributed approach and allows for the creation of Experience APIs, Data APIs, and System APIs.

Question 11

A company is implementing a multi-locale solution that includes B2C Commerce, Service Cloud, and
Marketing Cloud. Order confirmation emails are triggered from either B2C Commerce or Service
Cloud and sent from Marketing Cloud.
What are two possible reasons why the shipping method name and description can be missing when
these emails are triggered for languages other than US English, while other translated content
appears correctly?
Choose 2 answers

• A. The name and description for the shipping method are not set up correctly in B2C Commerce or Service Cloud for the requested locale.
• B. The subscriber in Marketing Cloud does not have a preferred locale set.
• C. The locale is not set correctly in the body of the email template.
• D. The ShippingMethods data extension is missing the label and description field for the corresponding locale.

Question 12

A company wants to migrate their existing in-house order management solution to the Salesforce
Order Management product, which will trigger post-purchase transactional emails through
Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as
well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this
solution? Choose 3 answers

• A. Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.
• B. Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.
• C. Integrate Salesforce Order Management to B2C Commerce for order history and user self service.
• D. Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.
• E. Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.

Question 13

Northern Trail Outfitters (NTO) exported all the Account records from Salesforce and used a data
transformation tool to clean up values in the phone field using a standardized format. The export file
has more than 2 million records. During previous data loads for similar updates on the Account
object, NTO did not experience any issues with row lock.
Which feature of Data Loader should be used to load this data back into Salesforce faster?

• A. REST API
• B. Bulk API Serial Mode
• C. SOAP API
• D. Bulk API

Question 14

Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity
for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to
resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social
Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement
features in Service Cloud.
Which two reasons should a Solution Architect use to justify those recommendations?
Choose 2 answers

• A. Mobile Connect lacks integration with the service agent console without Digital Engagement
• B. Mobile Connect only supports outbound messaging in selected countries
• C. Social Studio does not support 1:1 messaging on the apps listed in the scenario
• D. Social Studio is limited to listening to social channel and not responding

Question 15

A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of
functionality on its storefront. The customers using the storefront are Person and Household
accounts.
Which three design and architecture considerations should a Solution Architect follow to ensure that
the 'Order on Behalf of functionality works well for all the designated storefront customers?
Choose 3 answers
A.
Verify
that
the
permissions
used
are
Login_On_Behalf,
Login_Agent,
and
Create_Order_On_BehaIf_Of business manager functional permissions.
B. The Order on Behalf of feature in the Service to B2C Commerce Connector only supports person
accounts as a customer model by default.
C. Default user is required for anonymous storefront shoppers.
D. The REST calls between B2C Commerce and Service Cloud do not count towards API governor
limits.
E. Verify that agents are Service Cloud and B2C Commerce users with Order on Behalf rights.